TEN (10)-YEAR LIMITED WARRANTY
Effective February 24, 2017 - DURASEIN® Solid Surfaces (hereunder “DURASEIN®”) hereby warrants to the original residential and/or commercial purchaser of our Solid Surface materials to be free of manufacturing defects for a period of 10 years starting from the date of installation. Our Solid Surfaces must be fabricated and installed in accordance to the DURASEIN® Fabrication and Installation guidelines.
DURASEIN® manufactures finished and ready-to-install products. Accordingly, DURASEIN® hereby warrants to the original purchaser that the finished product is to be free of manufacturing defects for a period of 10 years starting from the date of installation.
DURASEIN® at its sole option will repair or replace such products if they fail due to any manufacturing defect during the first ten years from the date of initial installation, with necessary and reasonable labor charges if justified. All repairs or replacements hereunder are to be performed by DURASEIN® or its designated agents. Although DURASEIN® shall make its best effort to repair or replace with the best possible color match material; DURASEIN® cannot guarantee the exact color in the event of repair or replacement.
This warranty excludes issues due to the following:
- Minor conditions such as stains, scratches, water spots and burns, which due to the unique properties of our Solid Surfaces, may be corrected by techniques specified in our Cleaning & Maintenance instructions;
- Failure not to comply with our instructions including fabrication, installation, cleaning, maintenance;
- Any products moved from their original place of installation;
- Failure or dissatisfaction with appearance of joints or seams, created with solid surface joint adhesive, caulk, or of any other adhesive product;
- Color variation from any sample material;
- Failure caused by improper cabinet or substructure support;
- Misuse or Abuse (intended or unintended including physical or chemical);
- Damage caused by extreme heat;
- Damage caused by an act of nature such as fire, flood, earthquakes, wind, rain and other natural causes;
- Damages from other than manufacturing defect.
- Normal wear and tear.
The end user must advise DURASEIN® or their designated agent in writing of the product defect prior to the expiration of the warranty period. The end user must also furnish proof of purchase to DURASEIN® from the dealer where they purchased the product(s).
Proof of purchase for the original installation date will be required before warranty service is rendered. This warranty is not transferable in the event that you sell your home or business.
DURASEIN® neither assumes nor authorizes any person or company to act on behalf of DURASEIN® for any decisions regarding this warranty. Final decision will be the responsibility of DURASEIN® for our product(s).
To obtain service under this warranty, call the DURASEIN® toll free number (1.866.509.6494) or Contact Us.